Effective Date: 01 April 2025
Introduction
At Journeys Travel Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the terms of this policy.
Information We Collect We may collect the following types of information when you interact with us:
- Personal Information: This includes your name, contact details, passport information, and other travel-related details required for booking purposes.
- Payment Information: When making bookings, we may collect your credit card information or other payment details.
- Communication Information: This includes your inquiries, feedback, or interactions with our customer service team.
- Technical Information: We may collect data about your device, browser type, and browsing habits when you visit our website.
How We Use Your Information We use your information to:
- Provide and manage travel bookings and related services.
- Respond to your inquiries and offer customer support.
- Improve our website, services, and customer experience.
- Send you promotional materials, offers, or updates (with your consent).
- Comply with legal obligations and resolve disputes.
Sharing Your Information We may share your information with trusted third parties such as:
- Airlines, hotels, and tour operators to fulfill your travel bookings.
- Payment processors to facilitate secure transactions.
- Legal authorities if required by law or to protect our rights and users’ safety.
Data Security We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption protocols to ensure secure data transmission.
Your Rights You have the right to:
- Access and review your personal information.
- Request corrections to inaccurate data.
- Withdraw consent for marketing communications at any time.
- Request the deletion of your personal data (subject to legal obligations).
Cookies and Tracking Our website may use cookies to enhance your browsing experience. Cookies help us understand user behavior, improve website performance, and tailor our content to your interests. You can modify your cookie preferences in your browser settings.
Links to Third-Party Websites Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies when visiting those sites.
Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Journeys Travel Group
Panorama Office Park,
Unit 9, Ground Floor,
971 Kudu Street,
Allens Nek,
1709
Tel: 081 511 7301
Email: info@journeystravelgroup.co.za
Website: www.journeystravelgroup.co.za